The Chairperson of the Commission on Administrative Justice (Office of the Ombudsman) Florence Kajuju(centre) and other stakeholders display a report on the problems Kenyan Citizens encounter when obtaining legal identity documents in border Counties. The report was launched during the opening of a new office in Meru County. Photo/Antony Rugendo
By Antony Rugendo
The Commission on Administrative Justice-Office of the Ombudsman has launched its 7th regional office in Meru County, marking a significant milestone in its mission to deliver administrative justice and access to information for all citizens.
At the launch, CAJ Chair Florence Kajuju reaffirmed the commission’s commitment to ensuring that every citizen, regardless of their vulnerability, receives the justice they deserve.
“Since our inception in 2011, we have made significant strides in fulfilling our mandate by resolving complaints, enhancing efficiency, and promoting a culture of responsiveness in public service delivery at both national and county levels,” she said.
According to Kajuju, the commission is one of the key institutions in Kenya’s Vision 2030, aimed at strengthening good governance, the rule of law, and accountability in public affairs.
“As an institution established under Chapter 15 of the Kenyan Constitution, we safeguard public interest by promoting constitutionalism, democratic values, and protecting the sovereignty of the people,” she emphasized.
The new Meru office will provide easier access to administrative justice and information for residents of Meru County and neighbouring Tharaka Nithi, Embu, and Nyeri counties.
Kajuju emphasized that the commission is committed to bringing its services closer to citizens and addressing issues of maladministration.
“We recognize the unique challenges and opportunities each region presents, and we are dedicated to ensuring that every Kenyan has access to justice and support,” she said.
Residents can now access administrative justice and information through the new office, which joins six existing regional offices in Mombasa, Kisumu, Eldoret, Isiolo, Nyahururu, and Garissa, as well as service delivery points at Huduma Centers across the country.
“We are committed to enforcing citizens’ right to access information held by the State and private institutions under the Access to Information Act. We will ensure that public entities proactively disclose information on decision-making processes and accountability.” Kajuju said.
With the new office, citizens can now hold their governments accountable for transparency and good governance.
Meanwhile, Kajuju launched a report on the problems Kenyan Citizens encounter when obtaining legal identity documents in border Counties.
Calling for urgent reforms the Ombudsman highlighted the challenges faced by residents in the border counties in receiving crucial government services and documents such as birth certificates, national identity cards, and passports.
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