By WMW
The Judiciary has launched a Tribunal Shared Services Centre in Nyeri to improve access to justice and strengthen the delivery of tribunal services across the Mount Kenya region.
The centre, which brings together 28 tribunals previously operating separately is expected to serve Nyeri and surrounding areas that include Kirinyaga, Murang’a, Nyandarua and Laikipia counties .
Speaking during the launch, Judicial Service Commissioner Jacqueline Ingutiah said the initiative is designed to bring services closer to the people and enhance efficiency in dispute resolution.
She noted that tribunals continue to play a key role in delivering justice, particularly in commercial, land, tenancy and tax-related matters.
She revealed that in the last three quarters alone, 10,296 matters were filed across 27 tribunals, while 10,699 cases were concluded. However, 10,959 cases remain pending, reflecting both increased public confidence and workload pressures within the tribunal system.
“These are not just statistics. Behind every file is a citizen seeking justice and fairness,” she said, adding that the system must remain responsive, timely and accessible.
Judicial Service Commission Vice Chairperson Isaac Rutto said efficient tribunals are essential in supporting economic growth by resolving disputes faster and unlocking funds tied up in litigation. He urged continued reforms to improve efficiency across the justice system.
Registrar of Tribunals Ann Asugah said the Shared Services model is part of an ongoing reform programme that began in Nairobi and later expanded to Kisumu. She said the initiative has proven successful in improving accessibility, reducing travel burdens for litigants, and enhancing service delivery through both physical and digital platforms.
The Nyeri centre will operate as a hybrid access hub, offering walk-in services while also supporting Judiciary e-filing systems, virtual hearings, and online case tracking.
It is designed to assist users who may lack digital access or technical skills, while also improving overall efficiency.
Officials said the model has already shown strong public uptake in previous locations, with increased demand for registry support services, digital assistance, and public inquiries.
The Judiciary said the expansion of shared tribunal services is aimed at improving transparency, reducing case backlogs, and ensuring faster resolution of disputes.
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