Ombudsman Commission Strengthens Partnerships To Promote Alternative Dispute Resolution
Ombudsman Commission team with Nyeri County Assembly team
Officials From Commission on Administrative Justice Met And Held Fruitful Consultative Meetings With Officials From Various Government Organisations
By WMW
The Commission on Administrative Justice which is commonly known as Ombudsman says is committed to collaborating with public institutions at national and county levels to advance alternative dispute resolution (ADR) methods in addressing public complaints, thereby enhancing efficiency in service delivery.
Ms. Dorothy Jemator, the Commission Vice Chairperson and Commissioner in Charge of Access to Information (ATI), made the disclosure yesterday in Nyeri during a courtesy call to the area County Commissioner, Ronald Mwiwawi.
Speaking at the meeting, Ms. Jemator emphasised the Commission’s plans to partner with National Government Administrative Officers (NGAOs) to raise grassroots awareness about the Commission’s mandates and resolve citizen complaints efficiently.
She urged county commissioners to refer relevant grievances to the Commission, ensuring alignment with its statutory responsibilities.
On his part, Mwiwawi commended the Commission for their commitment on its initiatives and pledged to strengthen collaboration between his administration and the Commission. He underscored the importance of coordinated efforts to streamline public complaint resolution.
The vice chairman was accompanied by among others, her colleague Charles Njagua Kanyi who is also a Commissioner in charge of Complaints, Investigations, and Legal Services and other officers from the Commission.
At the same time, the team met with the leadership of Nyeri County Assembly where they engaged each other on the Access to Information Bill which is under the Public Participation stage.
During the meeting where they were hosted by officials led by Deputy Speaker Samuel Kariuki and Clerk Fenard Mwiggeh, the discussions centered on technical support from the Commission in developing a Grievance Redress Policy and refining the ATI legislation.
Both institutions pledged to enhance collaboration in implementing access to information laws once the bill is enacted.
Both teams underscored the pivotal role of information access in fostering public participation in future.
The assembly chairperson of the Legal Affairs and Administration Committee Clement Warutere said they had received various Memorandum and feedbacks from the public, which he noted would enrich the bill. He was accompanied by a committee member Ms Agnes Wachira.
The Commission further held another meeting with Nyeri County Climate Change Unit where they were received by Nyeri County Secretary and Head of County Public Service, Mr. Benjamin Gachihio. The engagement focused on reviewing the status of complaints lodged under the Financing Locally-Led Climate Action Program, Kenya (FLLoCA) and exploring strategies to resolve complex cases. The CCCU highlighted its progress, reporting a 95% success rate in resolving grievances to date. The Commission emphasised the need to reinforce Grievance Redress Mechanism (GRM) processes across all county projects and stressed the importance of public sensitization to ensure citizens are aware of these mechanisms and can confidently utilize them. Attendees included Osman Mohamed, Director of Public Education, Advocacy, and Corporate Communications; Morine Akinyi, Assistant Director of Investigations; Edith Imunde, Senior Resource Mobilization Officer; CAJ Technical Officers; members of the CCCU; and Yvonne Mathenge, Director of Environmental and Climate Change.
The discussions reinforced a shared commitment to advancing transparent, community-centered climate action initiatives in Nyeri County, underscoring the value of collaboration in fostering resilient and inclusive environmental governance.
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