The Mt Kenya Times 
By: N. George
Worth Noting:
- You should be able to provide compelling reasons for your interaction with the people seeking for a favour. Thorough and convincing explanation will help you get nod to go ahead with the interaction or interruption.
- The explanation may be verbal or nonverbal or both, An example if you are a customer service staff who going to work and outside your work station you find a long queue of people and you wish to request them to give you way so that you can serve them yet the clients do not know you they are thinking you are one of the clients and you want to jump the queue you need to explain yourself.
Are you marketing a product, buying goods and services where the prices are negotiable, wooing a party of opposite gender in search of a spouse, wooing voters doing an election campaign in all these activities you are supposed to be attractive enough to ensure not only people listen to you but also develop interest in you and follow you.
In our day to day activities we interact with people knowing how to persuade them with help us start and develop healthy relationships as a result any doors of opportunities will open.
Imitating the other person’s behavior in a subtle way like taking a drink at the same time, crossing legs or even facial expressions makes the other person feel like you are similar and may tend to agree with you more.
You need to have a good understanding of the subject matter, know your clients well devise appropriate communication channels to ease the work and have a good flow of goods, services and information.
Maintaining eye contact most of the time and getting closer to the person while talking is important in persuading the other party. It signals frankness, confidence and good chemistry between the parties.
There is a smaller difference between persuasion and manipulation and it depends with the nature of the person who you are dealing with or implementing a strategy. Persuaders are calm, kind and appealing while manipulators are over confident and usually aim at instilling fear to get issues done.
Below are common persuasion techniques useful in convincing clients.
Being polite in your expression
Kind words like please may I, please and excuse me shows great regard to the other party and while reciprocating they will respect your time and honour request.
Spicing up the kind word with a smile will make wonders as the mood would be welcoming and the conversation will be more friendly and compelling.
Provision of a warm drink
A warm drink promotes relation, remove toxins, keep the body healthy, hydrated, improve digestion and relieve congestion. The relaxed mood helps the other party to be open to receive your message. During drinking one is able to think of the issues being discussed after which he or she will be able to respond with a well thought answer.
Clearly explaining the reason for your request
You should be able to provide compelling reasons for your interaction with the people seeking for a favour. Thorough and convincing explanation will help you get nod to go ahead with the interaction or interruption. The explanation may be verbal or nonverbal or both, An example if you are a customer service staff who going to work and outside your work station you find a long queue of people and you wish to request them to give you way so that you can serve them yet the clients do not know you they are thinking you are one of the clients and you want to jump the queue you need to explain yourself. You can use words like I a m a customer care staff in this institution could you please allow me to access the entrance door so that I can get in and begin my service.
If you are a police office and you wish to control traffic,, if you are in uniform you will be easily recognized and the road users will easily follow the rules upon noticing your present even without having any verbal communication
Using a convincing speech
While persuading someone you speech should be void of doubts. You should have good mastery of the subject being discussed, your tone should show confidence.
Listening with keenness
A good listener creates the notion of patience and understanding this eventually helps the listener to win trust from the other party. Once you are trusted you are able to easily convey your message and the chances of your request becoming accepted are enhanced.
Listening will give you an opportunity to understand the person who is talking to you. You will also be able to know which any gray areas and lay emphasis on them to clear all doubts.
Compliment
When you offer a compliment you dilute all preconceived ideas or other narratives they might have heard about you and create a friendly environment to start fresh and friendly relations.
The compliment should be honest. Telling someone ’wow you look great’, you look so pretty,
Compliments are contagious if you say a good thing about one person, bright smile and laughter soon the rest will join in smiling and laughing the mood will be jovial.
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