By Brian Magiri
Vodacom Group, a leading pan-African telecommunications provider, has reached a significant milestone by surpassing 200 million customers for the first time. This achievement marks a doubling from 100 million customers in 2018, showcasing the company’s substantial growth and impact across the continent.
In a recent trading update for the quarter ended 31 December, Vodacom emphasized the transformative influence it has had on both its customers and the economies of the countries in which it operates. With a presence in eight markets and a 35% shareholding in Kenya’s Safaricom, Vodacom Group commended the performance of its newest addition, Vodafone Egypt, for its convincing performance.
“We remain Africa’s largest mobile money platform by transaction value processed, with a value of close to US$100 billion in the quarter,” stated Vodacom. The company’s commitment to digital inclusion is evident through initiatives like the super-app roll-out, with VodaPay reaching 4.8 million registered users in South Africa alone.
According to Vodacom’s CEO, the company’s focus on network investment, digital inclusion, and innovative financial services is expected to unlock further growth opportunities across its markets. Revenue from new services, including financial and digital services, fixed, and IoT, is on track to contribute 25-30% over the medium-term, with a notable contribution of over 20% recorded in the recent quarter.
Of particular significance is Vodacom’s partnership with Safaricom in owning the mobile money platform M-Pesa, which remains Africa’s largest mobile money platform by transaction value processed. With 75 million customers utilizing financial services, including M-Pesa, the company continues to play a pivotal role in facilitating digital transactions and financial inclusion across the continent.
Overall, Vodacom Group’s achievement of surpassing 200 million customers underscores its position as a leader in the telecommunications industry in Africa, with a steadfast commitment to driving innovation, digital inclusion, and economic growth across its markets.
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